You're working on a work order in Opqo, and go to add an inspection. The inspection shows up locally, but a queue error appears and the inspection is not created in Maximo.
Listed below are the current known causes of this problem. If you're seeing something different, or are unable to identify the problem, please do not hesitate to contact us or create a support ticket for more assistance.
Queue Error: Error locating created multiasset and inspection result
We've encountered this in MAS 8.7 environments, and environments with Maximo 18.104.22.168 with Maximo Mobile 8.3+ installed.
In these cases, the following system property exists:
|Description||Define which Internal WO status where Inspection Result should be created|
As described, this property controls whether an inspection result is created, when an inspection form is set on a work order.
This includes inspection forms added:
- Directly to the work order
- To a work order task
- To a multi asset record on the work order
The default value of this property is WAPPR, which means inspections can only be added to work orders in this status (or synonyms).
You'll note the same behavior if you add inspection forms via the Maximo UI: The form will be added, but no result will be generated.
The error in Opqo is the result of the form being added to a new multi asset record, but no result is generated to store the inspection results.
There are 2 options for resolving this issue:
- Add the internal statuses that in use by Opqo to this comma separated list. This will resume generation of inspection results for the work orders you see in Opqo. By default you'll want a value of:
If you're working with work orders with statuses other than these internal status values, you'll want to add the internal status values to this list.
- Clear the value of this property. This will restore the previous behavior of generating inspection results added to the work order, regardless of the work order status. Note that you will need to check the "Nulls Allowed?" checkbox to be able to save an empty value.